Privacy Policy

At TrustSetu, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Organization details (trust name, registration number, address)
• Member information (names, contact details, photos)
• Donor information and donation details
• PAN card details (encrypted and stored securely)
• Banking information for organization accounts
• Subscription and payment information (processed securely through Razorpay)
• Contact form submissions (name, email, subject, message, organization details)

1.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log data (access times, error logs)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process donations and generate receipts
• To manage member and donor databases
• To provide accounting and financial reporting features
• To process subscription payments and manage your account
• To communicate with you about updates, support, and subscription-related matters
• To respond to contact form submissions and inquiries
• To ensure security and prevent fraud
• To comply with legal obligations
• To analyze usage patterns and improve user experience

3. Data Security

We implement robust security measures to protect your information:

• Encryption: All sensitive data, including PAN card details, is encrypted using bank-grade encryption
• Secure Storage: Data is stored on secure cloud servers with regular backups
• Access Control: Role-based access control ensures only authorized users can access specific data
• SSL/TLS: All data transmission is secured using SSL/TLS protocols
• Regular Audits: We conduct regular security audits and vulnerability assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who assist in operating our platform, including:
  • Cloud hosting providers for secure data storage
  • Razorpay for secure payment processing and subscription management
  • Email service providers for communications
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of TrustSetu, our users, or others

Payment Processing: When you make subscription payments, your payment information is processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete credit card or bank account details. Razorpay handles all payment transactions and stores payment information in accordance with their privacy policy and security standards.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Donation receipts and financial records are retained according to Indian tax and accounting regulations (minimum 7 years).

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Export: Export your data in commonly used formats
• Opt-out: Opt-out of marketing communications at any time

To exercise these rights, please contact us at support@trustsetu.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.